There's nothing worse than not being able to do your job because you're having issues with the software you're using. NetSuite is here to make your job, and company, run as smoothly as possible -- which requires robust, ongoing support and help articles. Whether you need to learn how to complete a certain task or run into issues with NetSuite, we're here to help you find the best solution!
NetSuite provides its own library of training resources on a website called SuiteAnswers. While NetSuite does have its own help center, SuiteAnswers goes above and beyond, allowing you to watch training videos, read step-by-step articles, submit support requests, and contact NetSuite on the phone. Here's how to access SuiteAnswers, plus a few tips and tricks for navigating it.
What is SuiteAnswers?
SuiteAnswers is NetSuite's self-service support site where you can view support articles, training videos, help topics, and best practice documents for NetSuite. You can also submit questions or support issues directly to NetSuite.
How to Access SuiteAnswers
Hover over the support tab in the main navigation bar, then click Go to SuiteAnswers.
You can also access SuiteAnswers by clicking on the Help button in the main navigation bar, then clicking on SuiteAnswers in the upper left corner.
How to Use SuiteAnswers
SuiteAnswers is different from the regular NetSuite help file because it has a knowledge base, user training videos, and help articles.
To find information on a specific topic, type keywords into the main search bar. For the purposes of this tutorial, we're going to search for "adding items to order". Then, press enter.
Results can be further filtered by type of content by selecting one of the icons on the left-hand side of the page. You can filter results for support articles, training videos, help topics, or SuiteWorld Presentations. If you don't find what you're looking for in the first round of searching, rephrase the search and run it again.
The result we are looking for is this article: “Adding Items on a Sales Transaction.” So, we were able to quickly and easily find exactly what we were looking for! This help article explains step-by-step instructions on how to add items to a transaction.
Contacting NetSuite Support
If you aren't able to find a helpful answer, you can log a support case with NetSuite:
- In the "Ask a Question" section, click contact support online
- You can contact NetSuite support by phone by clicking the contact support by phone button
If you prefer video guides, you can access the complete NetSuite training video library by clicking "Training Videos" in the main navigation.
If you need more help navigating SuiteAnswers, click on the SuiteAnswer Tutorial link in the top right corner.