In this age of instant connectivity, we can send messages at a moment’s notice, set up an international video chat within minutes, and post updates for all to see in seconds. Especially when it comes to business operations, we need and want our software to be swift and effective. Hitting up against a slow-moving “loading” screen or a never-ending spinning cursor can be exasperating, especially when you have finances to manage. Business software is supposed to aid in this process, not slow you down. Unfortunately, however, many QuickBooks have struggled with this sometimes-sluggish software. This suite of accounting programs has done many businesses very well for quite a few years, but its lack of speed, along with other issues, could be a deal-breaker in the digital era.
To help you decide whether or not to toss QuickBooks and settle on different software, SCS Cloud has put together a quiz of questions to consider. After going through our first and second parts, continue on to part three, which focuses on your finance team’s need for speed.
Are Your Customers Frustrated by Waiting for Information?
It’s not just you and your employees that detest technology-induced delays. Your customers definitely don’t want to twiddle their thumbs in the office foyer or listen to repetitive hold music on the phone. The slowdowns in your QuickBooks software can pervade your customers’ experiences, potentially damaging your business’s reputation and profits.
NetSuite’s report, “The Top Five Signs Your Business Has Reached the Limits of QuickBooks,” paints a troubling picture of life with this lethargic program: “In today’s online environment, customers expect to see real-time stock levels and confirm the delivery schedule at the same time they place their order—then be able to call customer services ten minutes later and ask the agent to bring up the order and add an extra line item. With desktop systems like QuickBooks, such real-time responsiveness is out of the question.” Your clients, who are used to the immediacy of modern media, want to feel listened to and taken care of. If you don’t have the wherewithal to rapidly address their concerns, and your competitors can, you could lose their business forever.
Is Your Inventory Outdated?
One of your company’s primary objectives is to know where your products are and how many of them you’ve got. Otherwise, you can’t properly promote, sell, or deliver them to your clients. Furthermore, your financial team needs accurate inventory status updates to make sure you have enough of all your products to keep pace with demand. With less advanced technology for coordinating databases than many cloud-based business software systems, QuickBooks simply lacks the capability to keep up with your stock. Even Firm of the Future, which is sponsored by QuickBooks, had to publish an article on “Inventory Errors: Common QuickBooks Inventory Accounting Mistakes” to help combat problems in this field, which it calls “one of the most problematic areas for clients.”
Are Your Accountants Wasting Time Staring at Loading Screens?
Sluggish software systems could sap your accountants’ precious time and energy, costing your company. In addition, anyone who has to deal with loading screens at molasses speeds is bound to get frustrated, lowering your finance team’s morale considerably. As user Mark T Bao recently commented on QuickBooks’ Community forum: “It is increasingly frustrating to get any work done because there is significant delay for every action. This is a truly horrendous way to work. Tasks that should take minutes literally take hours.” These kinds of holdups can put a serious damper on your productivity, and cause you to consider faster choices.
Is Your Customization as Sophisticated as it Could Be?
You might be able to ignore a little lull in your software speed every now and again, but these seemingly minor problems could become major hindrances if you attempt to venture into more complex coding territory. In this day and age, customers expect not only a swift interaction but, also a personalized one. QuickBooks could be preventing your company from collecting and leveraging customer information for sales campaigns, customer service enhancements, business analyses, and more. In contrast, a unified, cloud-based system could provide all this functionality and more, making it practically priceless for your company—as well as working much more swiftly.
Are You Keeping Up with Competing Companies’ Features?
Customization isn’t the only thing your clientele craves. With the exponential advances in technology since QuickBooks was created, customers have come to expect high-tech features from the businesses they patronize. In “From QuickBooks to Cloud Financials,” NetSuite highlights the features lacking in such a slow system. You may need to upgrade your technology, the company points out, if “customers have asked for the ability to look up stock, place orders, and check status on the web, but you can’t justify the required investment of time and money.” Of course, you can only take these kinds of steps forward if you have a stable, speedy operating basis for the software (and configuring a cloud-based platform helps considerably, too).
Are You Constantly Searching for Speed Boosters?
When you’re grappling with the tempo of QuickBooks, your first line of recourse might be to try and find solutions. The Internet is filled with these sorts of band-aids. For example, self-proclaimed QuickBooks Expert, Scott Gregory, published an article entitled “Is Your QuickBooks Running S-L-O-W?” Gregory grimly explains: “In addition to my previous posts about QuickBooks running slow due to insufficient memory, and QuickBooks running slow due to a disorganized hard drive, there is another potential gremlin lurking in the works too.”
Well-meaning QuickBooks aficionados have published hundreds of articles on the subject in their efforts to hasten the system’s processing. However, these pieces are more of a symptom than an actual solution. If you’re constantly vanquishing technological “gremlins” and searching for speed boosts, QuickBooks probably isn’t the right accounting software for you. To find a more comprehensive and complete answer to your problems, you’ll need to implement a whole new system.
Sprint Toward New Software with SCS Cloud
QuickBooks could be putting the brakes on your business. If you want to hasten your company’s advancement, it might be time to make the transition to a newer, cloud-based option. Our experienced team of software experts at SCS Cloud is available to assist you throughout this process. We will aid you at every step. Our qualified consultants can help you determine what you need and provide custom development to construct the precise accounting software you want, while implementation, training, and support services can get you going with your upgrade. Contact SCS Cloud today to learn more about our offerings and schedule your first free consultation.
Continue on with the rest of this QuickBooks-centric series.
- Is it Time to Move On From QuickBooks?
- Continue the Quiz: Are You Cheating On QuickBooks?
- QuickBooks - Quiz, Part Three: Is Your Accounting Software Sluggish?
- QuickBooks - Carry On With Our Quiz: Have You Fallen Prey to Dreaded Data Entry?
- The Final QuickBooks Questions: Can You Zoom Out On Your Company?
- Our QuickBooks Answer Key: A Cloud-Based “Cheat Sheet”